Care and Research during Coronavirus Disease 2019 (COVID-19)

Care begins with a safe place. We understand you may have concerns when it comes to COVID-19 as we begin to go about our daily lives. When it comes to visiting your doctor for care or your research participation visits, we want you to know that we are committed to making it a safe place. 

As we resume clinical and research operations at our locations, we are using new processes to reduce risk to staff and visitors. Should you have an appointment at Banner Sun Health Research Institute or Banner Alzheimer’s Institute in Phoenix and Tucson, here is what you can expect.

Health screenings and social distancing

Each day, we screen all staff, research volunteers and patients prior to them entering a Banner facility. This includes checking for COVID-19 symptoms and temperature. Should you not be feeling well, please reschedule your appointment for the safety of others. We are also restricting the number of people attending an in-person visit to the patient and their care partner. Learn more about visitor restrictions.

Lobby areas and waiting rooms have been reconfigured to maintain proper social distancing of six feet apart. We have also adjusted the appointment schedule to minimize the number of individuals on-site at any given time. Group activities like support groups and educational classes have shifted to online.


All patients, research volunteers, their families and our employees will be masked. If you have a mask, we ask you and your care partner to wear them for the duration of your visit. If you do not have a mask, one will be provided to you to wear at the facility.


All our providers are equipped to see patients remotely with telehealth video. We will be conducting evaluations remotely to the extent that is feasible and permitted, for both clinical care and research appointments. In some cases, we may perform part of your assessment remotely while you are home and complete necessary in-person evaluations at the office to limit COVID-19 exposure and risk.  If you come for an in-person visit, we will ask you to bring your personal device (laptop/tablet/smartphone) to help make sure that you have the software app and training in order to be able conduct future telehealth visits in case they are needed.


In addition to proper hand hygiene where our staff are washing their hands before and after each interaction, it is important to iterate we're also taking extra steps to sanitize the building to keep the community safe. High-touch surfaces are cleaned and sanitized after each interaction. This includes the patient room for individual visits. Clinic lobbies and waiting areas are cleaned at four hour intervals. We have also removed magazines, handouts and other materials to limit the surfaces that could spread the virus. 

Questions about COVID-19? Here is what we know about Coronavirus Disease 2019.