Schedule an Appointment

New Patients

Welcome to our institute. Our entire team is committed to ensuring that you have a positive experience, beginning with your first contact to schedule an appointment at one of our memory centers.

Our cognitive assessments are comprehensive and – depending on your insurance coverage – can require multiple steps. That’s why we’ve created the following three-part process:

1. Gather Information

We begin by collecting information from you. Please complete the entire New Patient Packet for the clinic you wish to schedule an appointment with. Please fill out the form and retrun to the location nearest you by secure fax or mail:

(602) 839-6906 – FAX

Banner Alzheimer’s Institute

Stead Family Memory Center

901 E. Willetta Street

Phoenix, AZ 85006

New Patient Packet

(520) 694-0235 – FAX

Banner Alzheimer's Institute

Toole Family Memory Center

3838 N. Campbell Ave.

Building 2, 3rd Floor, Clinic H

Tucson, AZ 85719

New Patient Packet

(623) 832–6504 – FAX

Banner Sun Health
Research Institute

Cleo Roberts Memory Center

10515 W. Santa Fe Drive

Sun City, AZ 85351

Please call (623) 832-6530 for the New Patient Packet

2. Verify Coverage

After we receive your completed New Patient Packet, the next step is to verify your insurance coverage. Depending on your insurance, this can take several weeks so we appreciate your patience. Once your insurance carrier confirms your coverage, we’ll contact you to schedule an appointment.

3. Obtain Authorization

Frequently, insurance plans also require authorizations to perform scans, lab work and other tests, including:

Magnetic Resonance Imaging (MRI)
Positron Emission Tomography (PET)
Neuropsychological examinations
Other tests

We’ll complete the authorization process as quickly as possible, then contact you to schedule the tests.